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Terms and Conditions

Welcome to ChildSol Creche Website! These terms and conditions outline the rules and regulations for the use of our website and the purchase of products, including uniforms, books, and online courses. By accessing or using our website, you agree to comply with these terms and conditions. Please read them carefully.

1. General Terms

1.1. The website is operated by Child Solutions (Pty) Ltd, registered in South Africa.

1.2. The content on our website is provided for general information and educational purposes. We reserve the right to modify, update, or remove any content without notice.

1.3. By using our website or making a purchase, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.

1.4. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including for any violation of these terms and conditions.


2. Product Information

2.1. We strive to provide accurate and up-to-date information about our products, including descriptions, prices, availability, and delivery options. However, we do not warrant that such information is error-free, complete, or current.

2.2. We reserve the right to cancel or refuse any order placed on our website due to incorrect product information, pricing errors, or any other reason deemed necessary by us. In such cases, we will provide a refund for any payment made.


3. Online Purchases

3.1. All purchases made through our website are subject to availability. We reserve the right to limit or restrict the quantity of products available for purchase.

3.2. Prices for products are displayed in South African Rand (ZAR) and are inclusive of applicable taxes, unless otherwise stated.

3.3. Payment for purchases can be made through the available payment methods on our website. We use secure payment gateways to ensure the safety of your financial information.

3.4. By placing an order, you agree to provide accurate, complete, and current information regarding your billing and shipping details. We will not be responsible for any delays or issues resulting from incorrect or incomplete information.

3.5. Once you place an order, you will receive an email confirmation. This email serves as acknowledgement of your purchase, but it does not constitute acceptance of your order. Acceptance of your order and the formation of a contract occur only when we dispatch the product(s) to you.

3.6. We aim to deliver products within the estimated timelines indicated on our website or as communicated to you. However, delivery schedules are subject to change and may be affected by factors beyond our control. We will not be liable for any delays or damages arising from late deliveries.


4. Returns and Refunds

4.1. We strive to ensure your satisfaction with every purchase. If you receive a defective or incorrect product, please contact our customer service within 7 days of delivery to request a return or exchange.

4.2. Returns or exchanges will only be accepted if the product is unused, in its original condition, and with all tags or packaging intact.

4.3. Refunds will be processed using the same method as the original payment. Please allow for a reasonable processing time.


5. Intellectual Property

5.1. All content on our website, including text, graphics, logos, images, audio clips, and software, is the property of ChildSol or its licensors and is protected by South African and international copyright laws.

5.2. You may not copy, reproduce, modify, distribute, or use any content from our website without obtaining prior written permission from ChildSol or the respective copyright owner.


6. Limitation of Liability

6.1. To the extent permitted by law, ChildSol and its directors, employees, affiliates, or agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our website or products purchased through it.


7. Governing Law and Jurisdiction

7.1. These terms and conditions shall be governed by and construed in accordance with the laws of South Africa.

7.2. Any disputes arising from the use of our website or the purchase of products shall be subject to the exclusive jurisdiction of the courts in South Africa.

Thank you for reviewing our terms and conditions. If you have any questions, please contact our customer service for further assistance.